How do I care for my earrings?
Be kind to your earrings. While polymer clay is durable and slightly flexible after cured, the earrings should not be bent or twisted or they may snap.
Polymer clay is unlike ceramic in that it will not shatter if dropped. Its slight flexibility allows it to bend before breaking.
Avoid exposing your earrings to perfumes, hairsprays or dry shampoos. Do not wear them in water.
Pieces made with raw brass charms may need to be polished after regular wear. You can do this with a natural polish made by mixing baking soda and lemon juice applied with a cotton swab.
Store your Crafted Makerie pieces in a cool, dry place away from direct sunlight to prevent fading.
Avoid carrying your earrings in your purse, gym bag, suitcase, etc. unprotected. This may cause your earrings to be smashed and bend the earrings posts, jump rings, or brass findings. I suggest storing them in a hard jewelry case before placing them in a bag where they could be tossed around.
If you happen to get something on your earrings, you can wipe them with a soft, damp cloth. If you encounter a stubborn mark or stain, you can clean your piece by rubbing the spot lightly with a cotton swab dipped in rubbing alcohol.
Do you accept returns?
Because of the nature of my small business and for health and safety reasons, I cannot accept returns. However, if you are unsatisfied with your purchase, please email me at hello@thecraftedmakerie within 7 days of receiving your order.
I do offer a 1 year warranty on all earrings. If something happens to your earrings due to a design flaw within 1 year of purchase, I will gladly replace your earrings or provide a refund. Proof of purchase is required. I reserve the right to determine whether or not damage to an earring is considered the result of a design flaw.
I will not replace pieces that are damaged from mishandling. This includes intentionally bending or twisting the pieces, not storing items properly, and improperly cleaning them. You can find instructions on how to care for your pieces in the "How do I care for my earrings?" section of this page.
Are your earrings heavy?
Not at all! Polymer clay is lightweight and functional, allowing you to look great while giving your ears a rest. You'll likely forget you're even wearing them because they're so light!
Do you take custom orders?
Custom orders are currently closed for 2022
When do you ship?
All earrings that are listed in stock will ship 3-5 business days from time of order. Business days are Monday-Friday, 9am to 5pm and does not include holidays. This also does not include transit time once your order is shipped.
What are your shipping charges?
Currently, the base price for shipping is $5.75. Orders over $60 before taxes ship for free!
Do you ship internationally?
Currently, international shipping is open to Canada with more countries to be added soon!
How does local pickup work?
Free local pick up is only available to those who are local to Pace, FL and surrounding areas. When you place your order, select "Free Porch Pickup." You will receive a text or email with more details regarding your order within 3-5 business days. Business days are Monday-Friday, 9am to 5pm and does not include holidays. Pick up orders are porch pick up only—no deliveries. Processing times for all orders is 3-5 business days.
Free market pickup is also available *every Saturday at Palafox Market in downtown Pensacola. If you would like to pickup your order the Saturday following your purchase, select "Free Palafox Market Pickup" at checkout.
When ordering on a Friday, please note that orders must be placed by 9pm to ensure next day pickup at Palafox Market. All orders placed after 9pm on a Friday will be available for pickup at Palafox Market the following week.
*in case of market cancellation, you will be contacted via text or email regarding how to pickup your order
What is your shipping policy?
My current processing times for all retail orders is 3-5 business days. Business days are Monday-Friday, 9am to 5pm and does not include holidays. This also does not include transit time.
Once the package is in the possession of the USPS, I have no control over shipping times or delays.The USPS can experiece severe shipping delays, especially during normally busy seasons. I am not responsible for items damaged in shipping. If your package arrives damaged, please contact USPS to open a claim. I am not responsible for packages lost by USPS or UPS.
If you package does not arrive, please email me at firstname.lastname@example.org and I will do my best to help you file a claim. Please note that claims cannot be filed on packages shipped via First Class Mail with USPS because they are not insured. For this reason, I recommend selecting Priority Shipping to cover your package with insurance through the USPS.